Payments & Refunds

Effective date: 14 September 2026

This is a product-facing payment policy draft. Final refund, cancellation, tax and consumer-law terms should be reviewed by qualified Indian legal counsel before public commercial launch.

Payments

BIKUBOO may support UPI/digital payments and cash. Digital payments are processed through the payment provider integrated with the service. BIKUBOO records transaction status and relevant transaction identifiers but does not store your payment-provider credentials or UPI PIN.

Cash payments

For cash rides, the passenger pays the driver directly according to the ride flow. The driver may confirm receipt through BIKUBOO. BIKUBOO cannot independently verify the physical exchange of cash.

Refunds

Refund eligibility depends on the transaction status, ride status, applicable law and the payment provider's processing rules. If a digital payment is successfully captured but a refund is approved, the refund will normally be initiated through the applicable payment channel. Processing time may depend on the payment provider and user's bank.

Payment disputes

For a duplicate charge, unauthorised payment, incorrect amount or other payment issue, contact BIKUBOO support with the ride ID and transaction details. Do not share your UPI PIN, password, OTP or payment-provider authentication credentials with support or another user.

Changes

BIKUBOO may update payment methods, fees or refund procedures. Any material applicable charge or refund condition should be displayed before the relevant transaction where required by law.