Privacy Policy

Effective date: 14 September 2026

This policy explains how BIKUBOO handles personal information when you use our website, ride-pooling features, account services, payments, safety tools and related services. This product-facing policy should be reviewed by qualified Indian legal counsel before public commercial launch.

1. Information we collect

Depending on how you use BIKUBOO, we may collect account information such as your name, email address and other profile details; ride information such as pickup/drop locations, dates, times, seats and contribution amounts; verification information you choose to submit; ratings and reviews; chat messages; safety reports and emergency-contact information; referral and rewards information; and payment transaction information such as amount, payment method and payment-provider transaction identifiers.

We may also receive technical information needed to operate the service, such as browser/device information, IP address, logs and basic usage information. Location information is used only when required for a feature you use, such as finding or offering rides, subject to the permissions and choices available on your device/browser.

2. How we use information

Create and maintain your BIKUBOO account.
Match users with rides and display relevant ride information.
Process ride requests, ride status, safety and verification workflows.
Process or record UPI and cash payment transactions and related reconciliation.
Provide ratings, reviews, chat, referrals and rewards.
Prevent fraud, abuse, unsafe activity and misuse of the platform.
Respond to support requests, resolve disputes and communicate important service notices.
Maintain security, troubleshoot failures and improve the service.
Comply with applicable legal obligations.

3. Sharing and service providers

We may share information with service providers that help us operate BIKUBOO, such as hosting/database, payment and infrastructure providers, only as reasonably necessary for the relevant service or legal purpose. For example, payment processing may involve Razorpay or another payment provider selected by BIKUBOO. Payment providers may separately process information under their own terms and privacy policies.

Ride participants may see information necessary to complete a ride, such as profile information and ride details. We do not promise that information voluntarily shared with another user will remain private after it has been disclosed to that user.

4. Security

We use technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration or loss. No internet service can guarantee absolute security. You should use a strong password and immediately report suspected account compromise or unsafe activity.

5. Retention and deletion

We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide the service, maintain safety and records, resolve disputes, prevent fraud, or comply with applicable law. When information is no longer required and there is no legal reason to retain it, we aim to delete or anonymise it in accordance with applicable requirements.

6. Your choices and rights

Subject to applicable law, you may have rights relating to access, correction, updating, withdrawal of consent, deletion and grievance redressal. Requests should include enough information for us to identify the relevant account and should be sent through the BIKUBOO support/contact channel published by us.

7. Children

BIKUBOO is intended for adults. Do not create an account or use ride services if you are under 18. If we learn that an account was created by a child contrary to this requirement, we may take steps to disable the account and handle the information as required by applicable law.

8. Cookies and similar technologies

BIKUBOO may use essential browser storage, cookies or similar technologies to keep sessions working, remember settings and maintain security. We do not rely on non-essential tracking for the core ride service.

9. Changes to this policy

We may update this policy when the service, law or data practices change. The latest version will be published on this page with an updated effective date. Material changes may also be communicated through the service where appropriate.

10. Contact and grievances

For privacy questions, data requests or grievances, use the support/contact channel published inside the BIKUBOO service. Before public launch, the operator should publish a working support email and, where legally required, designated grievance/privacy contact details.